Privacy Policy

Effective Date: 12/16/2025

Fusion Spa & Resort (“Fusion Spa & Resort,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our booking platform, purchase memberships or gift cards, or otherwise interact with our services.

INFORMATION WE COLLECT

We may collect the following categories of personal information:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Mailing address

Booking and Membership Information

  • Appointment details and booking history
  • Membership status and usage
  • Gift card purchases and redemptions

Payment Information

  • Payment details processed securely through our payment provider
  • We do not store full credit card numbers or sensitive payment credentials

Marketing and Communications

  • SMS and email marketing preferences
  • Communication history with our team

Technical and Usage Information

  • IP address
  • Browser type and device information
  • Website usage data and cookies

HOW WE USE YOUR INFORMATION

We use your information to:

  • Process bookings, memberships, and gift card purchases
  • Manage appointments and customer accounts
  • Process payments securely through Adyen
  • Communicate booking confirmations, updates, and service-related messages
  • Send promotional emails and SMS messages when consent is provided
  • Improve our services, website performance, and customer experience
  • Comply with legal, regulatory, and operational requirements

BOOKING PLATFORM (TRY.BE)

We use the try.be booking platform to manage appointments, memberships, and customer accounts. Information you provide during the booking process is securely transmitted and stored by try.be in accordance with their privacy and security practices.

PAYMENT PROCESSING (ADYEN)

All payments are processed through the Adyen Payments Platform. Fusion Spa & Resort does not store or directly process credit card information. Adyen complies with applicable payment security standards, including PCI-DSS requirements.

SMS AND EMAIL MARKETING

By providing your phone number or email address, you may opt in to receive marketing and promotional communications from Fusion Spa & Resort.

  • Message and data rates may apply
  • You may opt out of SMS messages at any time by replying STOP
  • You may unsubscribe from marketing emails using the link provided in each email

Transactional messages related to bookings or memberships may still be sent even if you opt out of marketing communications.

SHARING OF INFORMATION

We may share your information with:

  • Booking and scheduling providers (try.be)
  • Payment processors (Adyen)
  • Marketing and communication service providers
  • Legal or regulatory authorities when required by law

We do not sell or rent your personal information.

COOKIES AND TRACKING TECHNOLOGIES

We may use cookies and similar technologies to:

  • Enable website functionality
  • Analyze website traffic and usage
  • Improve user experience

You can control cookie preferences through your browser settings. Disabling cookies may affect website functionality.

DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While no system can be guaranteed to be completely secure, we take appropriate steps to reduce risks associated with data access, loss, or misuse.

DATA RETENTION

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws and regulations.

YOUR PRIVACY RIGHTS (CCPA / CPRA)

If you are a California resident, you have the right to:

  • Know what personal information we collect and how it is used
  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of certain data sharing practices

To exercise your rights, please contact us using the information below. We will verify your request and respond as required by law.

CHILDREN’S PRIVACY

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

CONTACT INFORMATION

Fusion Spa & Resort
250 Byberry Rd
Philadelphia, PA 19116
United States

Email: admin@fusionsparesort.com
Phone: 215-681-4444

If you have questions about this Privacy Policy or our privacy practices, please contact us using the information above.